Client's Charter

CHARTER 1

To serve as a secretariat for State Planning Committee's (SPC) Meeting held thrice a year

CHARTER 2

To give planning comments within 14 days

CHARTER 3

To coordinate the preparation of Local Plan (RT) and Special Area Plan (RKK) as well as monitor their implementation based on Malaysia 5 Years Plan

CHARTER 4

To prepare / coordinate Special Project Plan within 60 days

CHARTER 5

To hold a meeting with Head of Unit, One Stop Centre (OSC) for every 6 months

CHARTER 6

To notify the appellant and respondent via a written decision of Appeal Board within 10 days upon the decision was received from the Appeal Board's Chairman

CHARTER 7

To provide planning information (Non-Confidential Content) within 5 days

CHARTER 8

To deliver an efficient and friendly counter service within 5 minutes waiting period

CHARTER 9

To give planning comments on other planning applications including site planning, land partition and amalgamation within 30 days