Client's Charter
CHARTER 1
To serve as a secretariat for State Planning Committee's (SPC) Meeting held thrice a year
CHARTER 2
To give planning comments within 14 days
CHARTER 3
To coordinate the preparation of Local Plan (RT) and Special Area Plan (RKK) as well as monitor their implementation based on Malaysia 5 Years Plan
CHARTER 4
To prepare / coordinate Special Project Plan within 60 days
CHARTER 5
To hold a meeting with Head of Unit, One Stop Centre (OSC) for every 6 months
CHARTER 6
To notify the appellant and respondent via a written decision of Appeal Board within 10 days upon the decision was received from the Appeal Board's Chairman
CHARTER 7
To provide planning information (Non-Confidential Content) within 5 days
CHARTER 8
To deliver an efficient and friendly counter service within 5 minutes waiting period
CHARTER 9
To give planning comments on other planning applications including site planning, land partition and amalgamation within 30 days